APPLICABLE ASPECTS OF CUSTOMER-CENTERED BUSINESS MODELS

Authors

Keywords
Customer Equity, CRM, business models, Customer Engagement, Customer Lifetime Value

Summary
The present study outlines contemporary customer-centered approach methods of business management. The nature, benefits and opportunities applying to the concepts Customer Lifetime Value, Customer Equity and Customer Engagement are thoroughly examined. The purpose of this paper is on the basis of the review of the existing customer-centered business models, opportunities of their execution to be deduced. Based on the indicated strengths and weaknesses, an author’s customer-oriented model for maintenance of the relationship with the customers has been developed, the idea of which is to integrate and overcome the disadvantages of the models that have been reviewed.

JEL: M30, M31, M37, M39, M2
Pages: 30
Price: 3 Points

More titles

  • THE SHADOW OF DIGITAL ECONOMICS

    A new direction of scientific research related to outlining a new segment of the shadow economics is discussed: the shadow economics in the domain of information and communication technologies or the shadow digital economics. The task is to form a scientific understanding of the main trends, directions and prospects of the development of the ...

  • PUBLIC INTEREST IN ADMINISTRATIVE RELATIONS

    The present scientific paper analyses the public interest in the context of administrative relations. Theories and concepts of the public interest in administration and management have been presented, and the reasons for public interest have been discussed in details. The essence and characteristics of administrative negotiation as administrative ...

  • PUBLIC RELATIONS AND THEIR ROLE IN COMMUNICATION POLICY OF ORGANISATIONS

    Theoreticians and practicians have been constantly trying to formulate the most precise definition, which explains and justifies the concept of “public relations”. It undoubtedly relates to communication management so that good interconnection and mutual understanding between an organisation and its audiences can be built. The establishment of the ...