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PUBLIC RELATIONS AND THEIR ROLE IN COMMUNICATION POLICY OF ORGANISATIONS
Theoreticians and practicians have been constantly trying to formulate the most precise definition, which explains and justifies the concept of “public relations”. It undoubtedly relates to communication management so that good interconnection and mutual understanding between an organisation and its audiences can be built. The establishment of the ...
Theoreticians and practicians have been constantly trying to formulate the most precise definition, which explains and justifies the concept of “public relations”. It undoubtedly relates to communication management so that good interconnection and mutual understanding between an organisation and its audiences can be built. The establishment of the “PR” system is a complex process, through which optimal publicity of an organisation’s activities is achieved. It improves its prestige, which is the guarantee for maintaining a favourable image among the general public.The thesis that the author justifies, is that public relations help harmonize the interests between an organisation and various groups of the society in order to maintain a constant two-way connection with the consumers, choose the right response to crisis situations, to achieve transparency and publicity of their actions in business. The aim of the study is to analyze and interpret public opinion, attitude and any other issues related to the studied structures and to present marketing tools for approving their positioning to the public. The main tasks are focused on analyzing public relations; defining the practical aspects and main activities of public relations specialists; presenting the duties of PR specialists and the PR activities performed in an industrial enterprise and in a public institution; defining the main tools of the public relations marketing which are used in both studied structures.
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APPLICABLE ASPECTS OF CUSTOMER-CENTERED
BUSINESS MODELS
The present study outlines contemporary customer-centered approach methods of business management. The nature, benefits and opportunities applying to the concepts Customer Lifetime Value, Customer Equity and Customer Engagement are thoroughly examined. The purpose of this paper is on the basis of the review of the existing customer-centered ...
The present study outlines contemporary customer-centered approach methods of business management. The nature, benefits and opportunities applying to the concepts Customer Lifetime Value, Customer Equity and Customer Engagement are thoroughly examined. The purpose of this paper is on the basis of the review of the existing customer-centered business models, opportunities of their execution to be deduced. Based on the indicated strengths and weaknesses, an author’s customer-oriented model for maintenance of the relationship with the customers has been developed, the idea of which is to integrate and overcome the disadvantages of the models that have been reviewed.
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SPECIFICS OF BUSINESS ENVIRONMENT IN BULGARIA AND DISTINCTIVE STRATEGIES FOR ITS IMPROVEMENT
The economic development of Bulgaria is somewhat running behind compared to other European Union countries. This ongoing issue raises the necessity for an in-depth analysis of the causes which are impeding the dynamic growth of the country. In this regard, the paper has two objectives - first it aims at outlining the key economic features of ...
The economic development of Bulgaria is somewhat running behind compared to other European Union countries. This ongoing issue raises the necessity for an in-depth analysis of the causes which are impeding the dynamic growth of the country. In this regard, the paper has two objectives - first it aims at outlining the key economic features of business development in Bulgaria, which are strongly related to future exponential growth. The second and most important objective of the study is to offer practical solutions for improving the conditions for more efficient implementation of business processes. Achieving the goals that have been formulated requires the following task to be carried out, namely to analyze a set of indicators of the business environment that are a key factor for its development. The main thesis of the study is that identification the favourable opportunities for qualitative improvement of certain system indicators of the business environment creates prerequisites for stimulating the development of the Bulgarian economy. Based on the research, it can be concluded that in order to increase the overall competitiveness of Bulgarian enterprises, urgent measures are to be taken by the state to improve the conditions under which business entities operate.
